RETURN Policy

Return Policy

At Vignette - Designer Collections, customer satisfaction is our utmost priority. We understand that sometimes you may change your mind or encounter an issue with a purchase. Therefore, we have implemented a comprehensive and hassle-free return policy to ensure a seamless shopping experience for our valued customers.

Eligibility

To be eligible for a return, the following conditions must be met:
1. The item must be returned within 14 days of the date of receiving your package.
2. The item must be in its original condition with all tags attached, and free from any damages.
3. Proof of purchase is required. This can be in the form of an invoice, receipt, or order confirmation.

Return Process

To initiate a return, please follow these steps:
1. Contact our Customer Service within 7 days of receiving your order to notify us about the return. You can reach our friendly team via email, phone.
2. Provide our Customer Service representative with the necessary details, including your order number, the item(s) you wish to return, and the reason for the return.
3. Our Customer Service team will provide you with a Return Authorization (RA) number and further instructions.
4. Pack the item(s) securely in their original packaging and include all the original accessories, tags, and documentation.
5. Ensure that the RA number is clearly written on the outside of the package.
6. Choose a suitable shipping method to send the return package back to us. We recommend using a trackable and insured shipping service for your peace of mind.
7. Once the return is received and inspected by our team, we will notify you via email regarding the status of your return.
8. If the return is approved, you will be refunded via the original payment method used for the purchase. Please note that shipping charges are non-refundable.

Exclusions

While we strive to accommodate all return requests, there are a few exceptions to our return policy:
1. Final Sale items cannot be returned or exchanged unless they are received in a damaged or defective condition.
2. Personalized or custom-made items are non-returnable unless there is a manufacturing defect.
3. Pillows, blankets and linens such as towels, tablecloths, aprons, any textile products cannot be returned due to hygienic reasons unless they are received in a damaged or defective condition.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service immediately. We will guide you through the necessary steps to resolve the issue promptly. In such cases, we may offer a replacement, repair, or refund, depending on the circumstances.

In-store Returns

For customers who prefer the convenience of returning items in person, we welcome in-store returns at our physical location. Simply bring the item(s) you wish to return along with the original proof of purchase, and our store associates will assist you in processing the return.

Conclusion

Our return policy aims to provide you with a stress-free shopping experience, ensuring that you are satisfied with your purchases from Vignette - Designer Collections. By following our return process and adhering to the eligibility criteria, you can be confident in your ability to return or exchange items if needed. If you have any further questions or concerns about our return policy, please do not hesitate to contact our dedicated Customer Service team.